Join our team
Support specialist
Want to make a difference in ad tech? This is a great opportunity for those who want to shape the future of advertising. Novum is a privacy-focused advertising technology company which sells products to people without turning people into products.
Our fun and highly-motivated team is pioneering innovations in contextual and real-world data advertising, and we need your help to lead the charge.
Candidates would be expected to
- Onboard new clients by helping them use our platforms, integrate their data, share with them relevant documentation, and upload their profiles onto our platforms.
- Have experience in the software industry. Preferably in a support role.
- Learn how to use our proprietary software quickly and be able to communicate it efficiently to our clients.
- Have a good understanding of the best practices in addressing clients and their needs.
- Have excellent writing skills in English.
- Show great attention to details.
- Show strong troubleshooting and root cause analysis skills.
- Learn quickly from customer feedback and communicate that feedback to the rest of the team.
- Contribute to the team synergy and coordinate tasks with the relevant departments.
- Participate in business development collaborations and contribute with valuable insights.
- Be prepared to learn a lot and develop an in-depth understanding of ad tech and real-time bidding in particular.
Really nice to haves
- Excited to work in a dynamic startup environment.
- Contagious energy and a passion for everything you do.
- Ability to work both independently and as a part of a team.
- Proficiency in interaction with a wide variety of APIs.
- See something, say something attitude - when you have a really great idea or a really important question, don't keep it to yourself.
- Ability to turn pressure into a calm and collected game plan.
- A bit more goal oriented than process oriented mindset.
Perks
- Free lunch.
- Offices in USA, Switzerland, Bulgaria and opportunities for travel.
- Flexible working hours.
- Team building.